‎Exchange and Refund Policy

Thanks for purchasing our products at "avava.sg" operated by STAN-IN Private Limited.

If customers are dissatisfied with their purchase, they may return their regular-priced products to STAN-IN Private Limited (AVAVA) within 15 working days from the invoice date. All product exchanges/refunds are subject to terms and conditions.

STAN-IN will not be responsible for any damage arising from any usage of the product that does not comply with the product instruction manual.

For goods returned by post/mail, STAN-IN will not be responsible for the loss of packages due to the carrier’s actions.

Product returns may be denied if, after STAN-IN receives the product, it is determined that the fault or damage had been caused by the end-user.

The terms and conditions for valid exchanges and refunds are as below:
1. A request for exchange/return of the product must be made to STAN-IN within 15 working days from the date of invoice. The product must be returned to STAN-IN within 15 working days of the date the request is made.
2. All exchanges/returns of products must be accompanied by original receipts/invoices and original seal product packaging.
3. After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded in 10 business days to the original payment method you have used during the purchase. For credit card payment it may take 30 business days for a refund to show up on the credit card statement.
4. The shipping cost of returns/exchanges shall be borne by customers.
5. Returned products must be in good physical condition (not broken or damaged).
6. All accessories included with the original purchase must be included and in good physical condition.
7. For orders through the website: should a customer receive an incorrect product, STAN-IN will exchange it for the correct item at STAN-IN’s own expense.
8. Customers are advised that only ONE exchange is permitted for each product.
9. If the item that the customer wishes to exchange is out of stock, the customer may choose to exchange it for any other product, subject to stock availability. If the new item exceeds the value of the returned item, the customer shall bear the balance of the cost. If the value of the new item is lower than the price of the returned item, there shall be no refund of the difference.

Exchange and/or refund is not available for:
1. AVAVA filter elements, cartridges, filter media, and all other products listed as consumables.
2. Any product not manufactured by or for STAN-IN.
3. Products that are damaged due to:

  1. Act of God (for example, lightning strikes)
  2. Negligence
  3. Commercial use (for home filters)
  4. Modification to any parts of the product
  5. Use of non-AVAVA accessories or consumables
  6. Operating the product outside the permitted or intended uses described by STAN-IN
  7. Service performed by anyone who is not a representative of STAN-IN

If in the sole opinion of STAN-IN, the product that the customer has returned is not faulty or damaged and correctly corresponds to the description displayed on our website, or if it has not been returned following STAN-IN’s return policy, the customer will not be entitled to an exchange. We will then return the product to the customer at the customer’s own cost and expense.
If anything is unclear or you have more questions, feel free to contact our customer support team at "social.avava@gmail.com" or WhatsApp us at "+65 9681 1688"

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